The answers you need at your fingertips
Your life is full of hassle and responsibility - you don't have time to waste calling in to get the answers you need. Simply browse our list of frequently asked questions below and you will find many of the answers you are looking for.
And if one of your problems doesn't seem to be addressed, feel free to call in and talk to one of our knowledgeable staff.
If my vehicle is a total loss, can I repurchase the vehicle?
Yes, it is possible. Ask your advisor at BF Bodyworks Inc. for the exact procedures necessary to do so.
Do I need to obtain more than one estimate for the repairs done to my vehicle?
There is no law in the state of Kansas requiring you to obtain more than one estimate to repair your vehicle. Your insurance company cannot require you to get more than one estimate.
What is PDR or Paintless Dent Repair?
Paintless Dent Repair is a technique used to remove dents and dings with the original paint in place. Paintless Dent Repair technicians use specialized tools to push the metal back into its original shape from behind the dent. The metal around the outside edge of the dent is slowly massaged back into its original position. No sanding, body filler or repainting is necessary. Advantages of PDR include: less expensive than traditional body repair, same-day service in most cases, your vehicle retains the original paint.
What is the difference between the terminology OEM and aftermarket parts?
OEM is an acronym for “original equipment manufacturer.” Aftermarket is not the manufacturer’s original equipment. It is a part produced by a manufacturer other than the original vehicle manufacturer. BF Bodyworks Inc. strives to use only OEM parts for our customers’ cars. Nothing fits like a genuine OEM part.
Can I drop off my vehicle after hours?
Of course you can. There is a key drop off on the south side of the building. Fill out an envelope found inside the drop off box with your name, address, and vehicle information. Sign the repair authorization on the bottom of your envelope, place your keys inside and place in the drop off box.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, BF Bodyworks Inc. will do the rest.
Will the parts be ordered before I drop off my vehicle for repair?
Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off. If your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide a quicker turnaround time.
How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. You can also check your repair status . You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a debit card. We also accept the following credit cards: Visa, MasterCard, Discover. Cash and checks are always welcome.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. Fill out this form and we’ll make the rental car arrangements for you.
If my vehicle's frame is damaged is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Is there a warranty on the repairs to my vehicle?
Yes. BF Bodyworks Inc. guarantees all repairs with a Lifetime Warranty.
Are you open Saturday?
Yes, we are open 8:00am-12:00pm on Saturday.
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay BF Bodyworks Inc. when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Can I get other service work done on my vehicle while it is in the body shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
Can I wash my car?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade DON’T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.
DON’T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
Can you match the paint color?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. BF Bodyworks Inc. Inc. has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Call us to schedule an appointment for a FREE estimate on your vehicle repair.
